How can I close my account?

You have the following options for closing your account or taking a break from playing. Please select thoughtfully the reason for which you want to close your account.

  1. If you have developed or feel at risk of developing problematic gambling behaviour, you can exclude yourself on the national blacklist OASIS indefinitely for a minimum period of 12 months. This option is available in the Gambling Controls section of your account. You can also contact Customer Services to have it applied or alternatively submit a request directly with OASIS here.
  2. You also have the option to take a short break and exclude yourself from our offer for 24 hours by using the respective links available whenever you play slots or poker.

  3. If you would like to close your account for any other reason, please visit the Service Closure page. In this page, you are able to close one or more products, or your account, with the following options:

    • Close for a definite duration (1 week / 1 month / 3 months / 6 months, or until a defined date): if you select a definite duration of closure, the selected product(s) will be automatically reopened at the end of this duration.
    • Close for an indefinite duration: your selected product(s) or all products will be closed indefinitely.

    You can reopen all closed products on the Service Closure page at any time.

Please note that for either self-exclusion from your account or for service-closed product(s) where applicable:

  • You will no longer be able to play with real money.
  • If you close all available products or self-exclude from your account, you will no longer be able to make deposits.
  • As the case may be, you can request the withdrawal of any cash balance you have in your account.

No matter whether you close your account yourself or it is closed by the Customer Service team, your personal details cannot be deleted. They must be kept for your own security until the expiration of the statutory period of limitation, since they might be necessary for enforcement, assertion or defense of legal claims vis-à-vis the public administration or courts. Customers may request deletion of the data upon expiration of this period. Once an account has been blocked, you cannot register with bwin again.